Privacy Policy
Effective Date: May 12, 2025 | Last Updated: May 12, 2025
1. Who We Are
Rituel Salon & Med Spa, LLC ("we," "us," "our") operates the website salonrituel.com and provides salon, medical spa, and wellness services at 4700 N 12th St, Suite 211, Phoenix, AZ 85014. Phone: (602) 932-2748. Email: hello@salonrituel.com.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information — name, phone number, email address
- Appointment data — service history, scheduling preferences
- Health information — medical history, treatment records, consent forms (HIPAA-protected)
- Payment information — processed securely through our payment provider; we do not store card numbers
- Device & usage data — IP address, browser type, pages visited (via cookies and analytics)
- Communications — chat widget messages, SMS messages, emails
3. How We Use Your Information
- Scheduling and managing appointments
- Providing medical and aesthetic treatments
- Sending appointment reminders and follow-ups via SMS or email
- Sending promotional messages (only with your separate, explicit consent)
- Processing payments
- Improving our website and services
- Complying with legal and regulatory obligations
4. SMS & Text Message Data
When you opt in to SMS messaging through our website chat widget, we collect your phone number solely to send you the message types you consented to (customer care and/or promotional). Your phone number and SMS consent data are never sold, shared, or provided to third parties for their marketing purposes. SMS consent is not a condition of purchase. See our SMS Terms & Conditions for full details.
5. HIPAA Compliance
As a medical spa, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is stored securely, accessible only to authorized personnel, and used only for treatment, payment, and healthcare operations. We do not use PHI for marketing without your explicit written authorization.
6. Information Sharing
We do not sell your personal information. We may share it only with:
- Service providers — payment processors, scheduling software, SMS platforms (used solely to deliver our services)
- Legal authorities — when required by law, subpoena, or court order
- Business transfers — in the event of a merger, acquisition, or sale of assets
We do not purchase leads from third parties or participate in affiliate marketing programs.
7. Cookies & Analytics
Our website uses Google Analytics (GA4) and Google Tag Manager to understand visitor behavior and improve our services. These tools may place cookies on your device. You can control cookies through your browser settings. We do not use cookies for targeted advertising to third parties.
8. Data Security
We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure storage systems, access controls, and regular security reviews. While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access or disclosure.
9. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with Arizona state law (minimum 6 years for adults). You may request deletion of non-medical data by contacting us.
10. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your non-medical data
- Opt out of promotional SMS messages by replying STOP
- Request a copy of your medical records (per HIPAA)
To exercise any right, email hello@salonrituel.com or call (602) 932-2748.
11. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance.
Contact Us
Privacy questions? Contact us at hello@salonrituel.com or call (602) 932-2748.
Rituel Salon & Med Spa, LLC
4700 N 12th St, Suite 211
Phoenix, AZ 85014